FAQ

What is Lizoto?
Lizoto offers a curated collection of home decor that blends timeless design with everyday comfort, helping you create spaces that feel warm, personal, and uniquely yours—crafted with care and inspired by the beauty of simple living.

Do you offer free shipping?
Yes, we do. Every order includes free shipping—no minimums, no hidden conditions. We believe delivery should be effortless, transparent, and stress-free from start to finish.

How long does delivery take?
Orders are processed within 1–2 business days and usually arrive within 3–7 business days once shipped. In most cases, your order will reach you within 4–9 business days. As soon as your parcel is on its way, you’ll receive a tracking link by email so you can follow its journey right to your door.

Do you ship internationally?
For now, we only ship within Australia. Our focus is on offering the best possible experience for our local customers. If we expand our reach in the future, our community will be the first to know.

What is your return policy?
Changed your mind? That’s okay. You have 60 days from the day your order is delivered to request a return. Items must be unused and in their original condition with all packaging included. Just email us at info@lizoto.com, and our team will help you through the process.

How long do refunds take?
Once we’ve received and inspected your return, your refund will be issued to your original payment method within 7 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Do you accept exchanges?
Yes, we do. If you’d like to exchange an item for a different style or color, simply reach out to us at info@lizoto.com and we’ll help you find the perfect match.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are securely processed through encrypted systems to ensure your details remain safe.

Is my personal and payment information safe?
Absolutely. Your privacy and data security are our top priority. Lizoto never stores your payment details, and all transactions are protected by advanced SSL encryption.

What do I do if my order hasn’t arrived?
First, check your tracking link—it’s the fastest way to see where your parcel is. If more than 7 business days have passed since shipment and there’s still no update, contact us at info@lizoto.com and we’ll investigate immediately.

What happens if I receive a damaged product?
We’re truly sorry if that happens. Please email us at info@lizoto.com with your order number, a short description, and, if possible, a photo of the item. We’ll arrange a replacement or issue a full refund—whichever works best for you.

Can I update or cancel my order?
If your order hasn’t been shipped yet, we may still be able to modify or cancel it. Contact us as soon as possible after placing your order, and we’ll do our best to help.

Still need help?
We’re always here for you. Just send a message to info@lizoto.com, and our friendly team will get back to you within 12 hours. Your home, your comfort, and your peace of mind always come first at Lizoto.